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Aggressive Service Level Agreements

WHEN IT COMES TO SERVICE LEVEL AGREEMENTS, Uber Bandwidth provides customers with an unprecedented number of aggressive commitments further reinforcing that Uber Bandwidth operates a truly world-class network. Our SLAs also validate the true redundancy of each Uber Bandwidth network node and the aggressive and proactive monitoring and prevention activities performed daily by our certified network operations teams.

Here is a complete list that every colocation customer receives with services provided by Uber Bandwidth.

Network Availability

• 100% network availability

Network Performance

• Less than 5ms latency to the Internet
• Less than 1% packet loss to the Internet

Support

• Less than 5 minutes to answer your support call
• Less than 60 minutes to resolve your issue

Copies of these Service Level Agreements are available upon request. Simply contact us for more information.